What is my User ID?
Your User ID is the same as your employee number.
What is my initial password?
The first time you log in, your temporary initial password is the last three characters of your home postal code, reading from left to right, followed by your date of birth in YYYYMMDD format (e.g. 1A119600312 for Postal code: M5A1A1 with DOB: Mar 12, 1960).
The site will automatically prompt you to change your password and choose your challenge questions the first time you log in.
How do I reset my password?
If you forget your password, you can answer your challenge questions and your initial password (as described under "What is my initial password") will be restored.
If you try to log in with the wrong password 3 times in a row, your account will be locked. To unlock it, successfully answer your challenge questions or call the ICBC Pension Service Centre and they will unlock it for you.
Who do I call if I need help?
If you need help accessing the web site, contact the ICBC Pension Service Centre at 1 866 598-5614, between 8 a.m. and 5 p.m. Pacific time Monday through Friday (excluding statutory holidays).